JOB VACANCY: ICT Service Desk Analyst
Responsible for Incident Management on Spiceworks to provide first and second line technical support for internal/external customers. Other responsibilities include the allocation of support tasks to the ICT support team; follow up on actions and closure of incidents. Organisational skills a must.
Must be reliant and process orientated, exceptional customer services skills and a pleasant phone manner. A good command of English oral/written is essential for processes documentation.
| Role Requirements |
| Qualifications
· Relevant Industrial · Relevant Academic · General ICT Enterprise exposure & experience
Technical Skills · Systems Administration – Windows/Linux · Competent user of the Microsoft Office Suite · General understanding of ICT operations · Some Best Practice knowledge · Documentation, Reporting
Behavioural Competencies · Great team player · Excellent troubleshooting skills · Excellent Customer services · Effective communicator · Excellent telephone answering skills |
Remuneration is based on relevant qualification and work experience
Due Date: 1 February 2019
Submit Application letter and CV to Sulu Tuala on email: stuala@nbs.ws